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Union County, North Carolina

Transportation

Transportation

What transportation services are provided by Union County and what other services are available?

The Union County Human Services’ Transportation Division provides Union County’s only source of public transit. We provide scheduled transportation to many types of eligible passengers, including those with mobility issues, special needs, County residents who would like to go to work, the elderly, and general public. Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities. Transportation services are provided at a nominal cost to the passenger, with many costs being covered by either grant or County funds.

Other transportation services available to Union County residents include:

What are the eligibility requirements for transportation services?

Eligibility requirements for these services include but are not limited to:

  • Senior citizens at least 60 years of age;
  • Developmentally disabled adults;
  • Medicaid clients;
  • Veterans eligible for medical treatment at a VA Hospital or clinic; and
  • Physically disabled persons.

What are the Transportation Services policies?

Transportation Services and Passenger Safety:

Services are offered Monday – Friday from 6:00 a.m. – 6:00 p.m. Passengers must adhere to all safety and behavior rules of the transportation system as included in the Passenger Policies and Procedures.

A summary of transportation Passenger Policies and Procedures, including safety and behavior expectations is provided to customers at time of registration, and the full version is also available for review in English and Spanish. If you have any questions or need additional information, please call 704-292-2511, Option 3.


Registration:

Prior to any reservations being made, all passengers must complete and sign a registration application. To obtain an application, please call 704-292-2511, Option 3 or (CLICK HERE) and mail your completed and signed application form along with a copy of your Driver’s license or picture ID and signed acknowledgement form to Union County Transportation 610 Patton Ave. Monroe, NC 28110.


Reservations:

A minimum of 48 business hour in advance reservation is required. However, if there is availability, scheduling inside of this 48-hour window may be accommodated. You may make a reservation Monday through Friday 9:00 a.m. – 5:00 p.m. by speaking to a teammate or by leaving a voicemail. Please be sure to provide the following information so your reservation can be scheduled accurately:

• name of person needing transportation,
• contact phone number,
• date and time of appointment for which transportation is being requested,
• pick-up location address,
• destination/ appointment location address.

It is very important that all above required information is received. Incorrect or incomplete information may result in your appointment not being scheduled.


Reservations may be made up to 6 months in advance. Changes in address, phone number and/or and mobility status should be reported when making appointments.

• Non-Medicaid trips within and outside of Union County: 704-292-2511 Option 4
• Trips to Charlotte/ Pineville/ Salisbury (VA) are scheduled several days a week based on available resources, and may require transfer from one vehicle to another. Click here to view the planned schedule for out-of-County trips.
• Medicaid trips: 704-292-2511 and press option 2


Cancellations:

Contact Transportation Services (704-292-2511 Option 4) by noon the day prior to your scheduled reservation to cancel. If you do not call, or, if you call later than noon the day prior to your reservation, you will incur a $2.00 late cancel fee.


Pick-up:

Passengers should be ready one hour prior to their scheduled appointment time, unless otherwise notified. Vans will wait only three minutes beyond a scheduled pick-up time. Passengers not ready to board the vehicle within the allotted timeframe will be charged with a “No Show.”

How can I learn more about the transportation options in Union County?

The meetings of the Transportation Advisory Board are open to the public and are typically held at the Transportation offices on the fourth Wednesday of January, April, July and October at 11:30 a.m. In addition, there are annual reports and brochures available at the office to review for further details.

How can I provide feedback about Union County transportation services?

Let us know how we're doing: Click here to provide compliments, complaints, suggestions or questions.

Or contact our staff:

Theresa Torres, Division Manager

Phone: 704-292-3598
Email: theresa.torres@unioncountync.gov

ADA Policy modification request:

Junior Espino
Phone: 704-283-3590
Email: junior.espino@unioncountync.gov

For more information on Union County Transportation’s ADA and Title IV polices please refer to service policies.

Servicios de transporte Información y recursos en español

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Contact Information

Theresa Torres
Transportation Services Division Manager
610 Patton Ave.
Monroe, NC 28110

Transportation Appointment Line: 704-292-2511
Veterans Transportation Services: 704-283-3807

Phone: 704-292-2511
TDD/TTY Phone: 800-735-2962

About Transportation Services

Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency. Some grant-funded trips require the passenger pay a fare to share in the cost of the service. Cost depends on time of registration and type of trip scheduled. Transportation also provides efficient management, maintenance and repair for the County-owned fleet of approximately 415 vehicles.